1. What makes you different with others?
1) Our Excellent Service
For a quick, no hassle quote just send email to us, We promise to reply with a price within 24 hours - sometimes even within the hour.
2)Our quick manufacturing time, For Normal orders, we will promise to produce within 15 days.
As a manufacturer, we can guarantee the delivery time according to the formal contract.
3)Our Special Export Design
We pay very much attention to the export packages. We have plastic clips on the beams to protect the beams from surface damage in the transportation, We have got the whole uprights wrapped with transparent plastic film.
4)Our Export Experience
We are a manufacturer which wholesales storage racks in large quantity for over 10 more years.
2. How do you ensure your product and service quality?
A: All our processes strictly adhere to ISO-9001 procedures. Raw material inspect ---- First Production Confirm ---- Painting inspect ------ Full inspect before packing. And we have 3 years quality warranty against BL issue date.
3. How to install the racks?
A: You will get detailed install instruction for the rack you custom. If needed, we can provide our engineers to instruct your workers.
4. What is delivery time?
This depends on the product. Typically standard products are delivered within 20 days.
The delivery time of the special products is according to the time of setting up of the tooling.
5.What is the term of payment?
1) T/T payment.
2) L/C
6. If we find your bank account different as before, how should we respond?
A: Pls don't send the payment and double check with us before arrange payment.
7. What you need to provide us before quotation?
A. Already with project design: Just send us, you will get quotation soon.
B. Without project design: Tell us detailed information, for example warehouse size, rack size, loading capacity, level…You will get free design.
8. If we don't find what we need on your web, what should we do?
A: We could provide custom service, pls tell your request to us.
9. May I know the status of my order?
Yes .We will send you information and photos at different production stage of your order. You will get the latest information in time
10. How to be the agent of your factory?
A: We are warmly welcome the agent from world country. Pls feel free to contact us for detailed discussion. You will be the solo agent in your country.